It seems other Zoosk subscribers, too, have similar complaints about this service. He wonders how he can cancel his subscription if representatives don’t respond to his contact efforts and he is also locked out of his account. Robert says, “I think I’m entitled to a chargeback as I haven’t been given services I have been charged for, not even one day’s worth.”
Moreover, the company’s representatives haven’t responded to his attempts to contact them either. Ongoing billing for the subscription is automatic unless he cancels, which he cannot do since he can’t access his account. He says he found himself locked out of his account the very next day, even though he hadn’t violated any of the service’s rules.Ĭheck out all the answers from our credit card experts. He subscribed to the online dating service Zoosk, opting for a one-month subscription. Reader Robert writes that he finds himself caught in just such a trap. However, while they have their uses, many consumers ultimately sour on auto-renewals.Īn auto-renewal is a kind of transaction in which a merchant re-ups your subscription for a service and continues billing your credit card, or another form of payment, for periodic payments after your initial subscription expires. Much like the Energizer Bunny, auto-renewals on credit cards can keep going and going and going.
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